Request Support Assistant
Gloucestershire
This is a Gloucestershire County Council job.
- Job Title: Request Support Assistant
- Job Location: Shire Hall, Block 4, 1st Floor
- Salary: £26,403 - £27,694 per annum
- Hours per Week: 37.00
- Contract Type: Fixed Term
- Duration: Two Years
- Closing Date: 20/09/2026
- Job Requisition Number: 14809
- This post is not open to job share
About Request Management
Request Management are looking for an effective and efficient individual for a fixed term of two years to join our busy team in the role of Request Support Assistant.
The Request Management Team sits within the Information Management Service and plays a vital role in ensuring Gloucestershire County Council meets its statutory obligations under information rights legislation. The team manages requests made under the UK General Data Protection Regulation (UK GDPR), Data Protection Act 2018, Freedom of Information Act 2000 and Environmental Information Regulations 2004. Working closely with services across the Council, the team provides expert advice, supports compliance with legal requirements, promotes good information governance practices and helps ensure openness, transparency and the protection of individuals' information rights.
About the role
The Request Support Assistant provides essential administrative and operational support to Request Management, helping to ensure the effective delivery of the Council's information rights and information management services. The role is responsible for logging and monitoring requests, processing and collating information, maintaining accurate records, providing helpdesk support, and coordinating meetings, training and other service activities. Working with sensitive and confidential information, the post holder supports compliance with legislation such as the Freedom of Information Act and Data Protection legislation, while delivering a high standard of customer service to colleagues, partner organisations and members of the public. Strong organisational skills, attention to detail and the ability to manage competing priorities are key to ensuring the smooth operation of the service.
About us
Hybrid working arrangements are available for many of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.
Joining us could mean access to these great benefits:
- Flexible and agile working opportunities
- 25.5 days annual leave rising to 30.5 days after 5 years continuous service
- An option to purchase 10 days of additional leave per year (pro rata for part-time staff)
- Family friendly employer offering benefits to help support you and your family
- Career development and qualification opportunities
- Supportive and positive working environment with regular, robust supervision
- Local Government Pension Scheme (LGPS)
- Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for
- employees, available 24 hours a day, online and by telephone.
- An in-house Occupational Health service
- Employee discount scheme
- Cycle to Work scheme (Eligibility criteria and T&Cs apply)
- Green Car Salary Sacrifice Scheme (Eligibility criteria and T&Cs apply)
- Links to employee networks such as Prism (LGBT+) network and the Young Employees Network.
How to apply
Please submit your application and personal statement today by clicking the “Apply Now” Button.
For an informal discussion about the role please contact Jacob Foxley via email Jacob.foxley@gloucestershire.gov.uk
Additional Information
To access the Job Profile for this role, please follow the link below:-
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The council is not currently able to offer sponsorship in this role. Candidates will need to have right to work that enables them to commit to at least 6 months' employment. Right to work is not transferable from a sponsored role held with another employer.
We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.
It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.
Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.